To inform ProctorU that an individual student should receive special accommodations during testing, please complete the three steps below.


Step 1 - Complete ProctorU Support form


The instructor should send an email to ProctorU Support at https://support.proctoru.com/hc/en-us/requests/new and select Accommodation Request prior to the student's scheduled exam that includes details of the student's approved accommodations. Complete all the required fields in the form.


Step 2 - Enter Accommodations into Additional Exam Notes Area of ProctorU


When configuring the original exam window, or editing an exam window that was previously created, enter in accommodations into the field Additional Exam Notes.  Do not include student's first and last name in this field, just add Accommodation Request form was completed for students in this course.


Step 3 - Configure Individual Testing Settings in Moodle or 3rd Party Testing Site


  • Accommodations must also be set up in Moodle (or 3rd party testing site).

  • In Moodle, Add a User Override to allow extra time or an alternate testing window.

  • For 3rd party testing sites, contact vendor support for their procedures.

  • If you have questions about accommodations, please email support@proctoru.com..


Return to Faculty ProctorU Resources